The Platinum Link - The Monthly Newsletter of the APICS Southwest Michigan Chapter

May 2016 Print

President's Report

June 2016


verb suc·ceed s?k-?s?d

: to do what you are trying to do : to achieve the correct or desired result

: to happen in the planned or desired way

: to come after (something) in a series

Summer is: warm, fun, relaxing, exciting, vacation time…and just about to arrive. Meteorological summer started June 1, although astronomical summer doesn’t begin until the solstice on June 20. But no matter when it begins, it’s a welcome change.

Speaking of change, the APICS Southwest Michigan Chapter meets this week to transition to a new program year. On July 1, the new Board of Directors will officially take on their duties for the 2016-17 year.

Our new President is Michael O’Neill, Supply Chain Operations Manager at Eaton Commercial Powertrain Group in Galesburg, Michigan. His supply chain and leadership experience, his exemplary work as VP of Programs, and his energy for and commitment to the APICS Southwest Michigan Chapter have prepared him to lead us into an exciting new era.

Some things will remain the same. We will continue to offer the top-notch instruction you’ve come to expect for CPIM, CSCP, and more recently for the Lunch & Learn program. We will continue to hold Professional Development Meetings that enlighten, inform, and encourage.

One thing that will change is the addition of a new course, in early 2017, that leads to the credential of Certified in Logistics, Transportation and Distribution (CLTD).

My time leading the Chapter has afforded me the opportunity to meet and work with some wonderful people, learn more about the supply chain management profession, and to grow both professionally and personally. For that I am very grateful.

Thank you to my Board of Directors. I would not have been much of a President without all of you. And thanks most of all to the members, students and guests who have attended our events over the past two years. You are the lifeblood of the APICS Southwest Michigan Chapter. It is my hope that you feel valued and welcomed.

Enjoy your summer.

We hope to see you at an upcoming event.


Angela N. DeVries, CPIM

Soon-to-be Past President, APICS Southwest Michigan Chapter

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Welcome New Members

The Board of the Southwest Michigan Chapter Welcomes New Members

Dennis Mauwa

Nathan Larson

Kami Flegel





























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Education Corner

APICS Southwest Michigan Chapter Educational Offerings Fall 2016

Our Spring 2016 CPIM class has completed and the CSCP will be wrapping up next week.  We will be announcing our Fall 2016 offerings soon.  In the meantime, please take advantage of our Lunch and Learn workshops.


  "Lunch and Learn" Workshops

We continue to have a very positive response to our ongoing "Lunch and Learn" workshops.  If you haven't taken the opportunity to review the upcoming offerings, please do so.  These workshops are a very cost and time effective way to update your knowledge on various supply chain topics. Classes are held at two week intervals with a new topic each session.  There is bound to be a topic that is relevant to you.  We hope to see you at an upcoming session.

Additional details on the "Lunch and Learn" Workshop series can be found here "Lunch and Learn" Workshops

CSCP -Watch for Announcement of Fall 2016 Class 


APICS CSCP education is essential if you are:

  • interested in increasing your knowledge and expertise in the field of global supply chain management, specifically in the areas of customer relations, international trade, information technology enablement, and physical logistics
  • consulting or facilitating supply chain functions or working with ERP systems
  • creating a common standard of understanding, vocabulary, resources, and frameworks within your company to address your supply chain challenges and opportunities.


An APICS CSCP designation will help you:

  • master the necessary tools to effectively manage global supply chain activities, including suppliers, plans, distributors, and customers around the globe
  • acquire the skills you need to create consistency and foster collaboration through best practices, common terminology, and corporate communication
  • understand how to use enterprise resources planning (ERP) systems and other technologies to improve the entire supply chain process
  • maximize your organization's ERP investments by millions of dollars
  • increase your professional value and secure your future.


The new APICS CSCP exam consists of three important modules. The exam reflects critical changes in the marketplace and in the evolving roles and responsibilities of operations and supply chain managers. For accreditation, you must master each of the following:

MODULE 1 Supply Chain Design

  • Develop the Supply Chain Strategy
  • Design the Supply Chain


MODULE 2 Supply Chain Planning and Execution

  • Procure and Deliver Goods and Services
  • Manage the Relationship with Supply Chain Partners
  • Manage Reverse Logistics


MODULE 3 Supply Chain Improvements and Best Practices

  • Comply with Standards, Regulations, and Sustainable Best Practices
  • Manage Risk in the Supply Chain
  • Measure, Analyze, and Improve the Supply Chain

Preview the APICS CSCP Exam Content Manual APICS CSCP exam preparation materials


CPIM Fall 2016 

Watch for upcoming announcements of our fall CPIM review course(s).

A CPIM education can help you to:

  • Increase your functional knowledge of production and inventory management.
  • Improve efficiency across the processes of your organization's supply chain.
  • Streamline operations through accurate forecasting.
  • Predict outcomes more accurately.
  • Maximize customer satisfaction by delivering products and services Just-in-Time.
  • Increase profitability by optimizing your organization's inventory investment.
  • Enhance your credibility among peers, employers, and customers. 





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New APICS Educational Offering

The APICS Southwest Michigan Chapter is excited to be able to offer the following APICS Principles of Operations Management courses. If you or your company would have an interest in one of these courses or the entire series, please contact our VP Education David Rench.

Here is a brief overview of each course:

The APICS Principles of Inventory Management will impart an operational knowledge and understanding of inventory management principles and techniques, roles and responsibilities, and the impact that inventory can have on a business.

Topics include

  • inventory management fundamentals
  • ordering techniques
  • replenishment policies
  • purchasing management
  • just-in-time and lean methodologies
  • inventory performance measurement.

The APICS Principles of Operations Planning course imparts a fundamental knowledge and understanding of the basic inventory planning principles and techniques that are used at each level in the planning process, from strategic to tactical.

Topics include

  • planning foundations
  • business planning
  • basics of forecasting
  • sales and operations planning
  • master scheduling
  • capacity management
  • operations systems.

The APICS Principles of Manufacturing Management course aims to provide fundamental knowledge and understanding of the core concepts necessary to effectively managing activities related to planning, scheduling, and controlling manufacturing processes.

Topics include

  • manufacturing management fundamentals
  • manufacturing product structures
  • material requirements planning (MRP)
  • capacity planning and management
  • production activity control
  • advanced scheduling
  • lean production management.

The APICS Principles of Distribution and Logistics program will provide fundamental knowledge of operations management and understanding of the core concepts necessary to effectively manage an organization's supply chain.

Topics include

  • operations management foundations
  • introduction to distribution and logistics
  • distribution channel design
  • inventory management
  • distribution requirements planning (DRP)
  • warehouse management
  • packaging and material handling
  • transportation management
  • transportation operations.



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Calendar of Events

Click on the link below to access our upcoming events.

Calendar of Events


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Monthly Article

How to Ask for What You Want and Get It

By John Baker | N/A 2011 | 6 | 12

If you're like most people, when it comes down to it, you're downright scared of being direct and to the point and telling people in no uncertain terms, "Here's what I want!"

It's normal to feel vulnerable about being honest and up-front. Yet, when it comes to being successful in business, being frank and clearly asking people to give you what you want is what wins the day.

I have spent several years studying the fears and trepidation people demonstrate in situations across the whole spectrum of human interactions. I have documented the simplest tactics and strategies that I observed in the people who were getting exactly what they were after. My discovery was simple: The most successful people ask for what they want. Then they give the three very best reasons that explain why it makes perfect sense to say yes.

Here's an example: A high-tech operations manager worked for months with his client, producing pilot models, demonstrations, tests, and technical reports, an integration plan, customization of the software, a robust training plan, and more.  After much time, effort, and energy, he knew that he had overcome the financial, technological, and human issues with flying colors. What he didn't know was if the client was ready to commit to the deal.

The quickest and best way to ask for the order would have been to go right up to his client and say, "What do we need to do make a final decision? Would you please let me know specifically? I want you to know what you need me to do to move things forward. You've seen how everything works, how well integrated it will be, that it's going to make a real difference. Can we meet at 10 a.m. to close a deal?" 

How to get there

It is crucial to identify the exact most important request and brainstorm before you decide on the best reasons. Each reason needs to be carefully selected from a larger number of options and be backed by three important facts. This method can be used to penetrate difficult accounts, close sales calls, shorten a sales cycle, protect price margins, reduce meeting time, speed up presentations, structure personnel reviews, communicate better with suppliers, and so on.


My formula has three basic rules:


  1. Only offer information that is meaningful. Everything else is trivial.
  2. Get to the point and ask for what you want.
  3. Be quick about it.

Building a relationship is great, but taking responsibility and delivering the results is what creates trust. The biggest problem with never getting a direct answer is that it gets in the way of real progress. It's pointless. It wastes time and effort. It allows for procrastination. It enables people to avoid rejection. After all, if you are busy probing the needs of the prospect, you don't have to risk actually doing the work.


Can you imagine a vendor at a ballpark selling you a hot dog like a consultant: "On a scale of 1 to 10, rate your level of discomfort with your hunger? Tell me your main objective with the hot dog. When you had a hot dog before, how satisfied were you with the mustard and ketchup ratio?"


Isn't he more effective when he just yells, "Hot dogs, hot dogs, come and get your hot dogs!"? Try out my method for yourself__and remember, it's all about being frank.

John Baker has held top leadership positions in sales, client service, and operations in Fortune 25 companies for more than 25 years. He is a member of the National Speakers Association and a noted speaker on topics of leadership, leader development, and building winning organizations. For more information, visit


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Social Media

NEW LinkedIn Company Page

We are excited to announce the roll out of our new LinkedIn company page!  Follow us to receive curated supply chain articles, as well as information about chapter events, right in your LinkedIn news feed!  Share with your friends and colleagues to help them stay connected!


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Great Lakes District News & Events

The APICS SCOR® Professional (SCOR-P) program enables you to learn techniques for managing and measuring the performance of a global supply chain utilizing the Supply Chain Operations Reference (SCOR®) model.

The APICS SCOR-P program:

  • Establishes in-depth knowledge of the SCOR model and methods
  • Provides real-world techniques for tackling strategic supply chain issues
  • Provides a practical method for evaluating the effectiveness of each course

SCOR-P endorsement demonstrates a commitment to your career and an investment in yourself. By building on your SCOR knowledge, you will dramatically increase your rate of supply chain improvement and performance.

SCOR-P endorsement builds on the SCOR Framework by providing participants with the tools to:

  • Standardize performance metrics
  • Build processes to describe what, where and how activities are performed
  • Create best practices for processes impacting supply chain performance
  • Manage critical supply chain resources for developing and retaining employees

Complete information can be found by clicking Here.

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Board of Directors

Angela DeVries, CPIM


Pfizer, Inc.

[email protected]

[email protected]

Michael E. O'Neill, CPSM, CPIM

President-elect, VP Programs

Eaton Corporation

MichaelEO’[email protected]

[email protected]

Viswanathan "Raj" Rajagopal, CPIM

VP Administration

Pfizer, Inc.

Ed Huver, CPIM

VP Finance

Pfizer, Inc.

[email protected]

[email protected]

Michael Merling

Director of Finance

Jeff Taft

VP Technology


[email protected]

Andrew Barnett

Director of Technology

David Rench

VP Education

Manchester Industries

[email protected]

[email protected]

Mike Manchester, CPIM, CPM, CSCP

Past President, Director of Education

Pfizer, Inc.

[email protected]

[email protected]

Federico Conde, CPIM

VP Membership

Kellogg Company

[email protected]

Scott Lemons, CPIM

VP Marketing

Humphrey Products

[email protected]

[email protected]

Megan McFadden, CPIM

VP Communications

GE Aviation

[email protected]

[email protected]

Cindy Troyer, CPIM, CPM

VP Quality

Eaton Corporation

[email protected]

[email protected]

Rian Caldwell

VP University Relations

American Axle & Manufacturing

[email protected] 

Ashley Kordish

Director of University Relations

Ralph Moyle Inc

Robert Montgomery, CPIM

Director at Large

Manufacturing Mgmt. Assoc.


Brian Flahie

Director at Large

Eaton Corporation

[email protected]


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